{"id":111,"date":"2025-03-12T19:34:27","date_gmt":"2025-03-12T19:34:27","guid":{"rendered":"https:\/\/hi.fan\/help\/?page_id=111"},"modified":"2025-03-16T12:48:11","modified_gmt":"2025-03-16T12:48:11","slug":"help-and-support","status":"publish","type":"page","link":"https:\/\/hi.fan\/help\/","title":{"rendered":"Help &amp; Support"},"content":{"rendered":"<div class=\"mtkb-knowledge-search  \">\n\t                <form role=\"search\" method=\"get\" id=\"mtkb_knowledge_searchform\" autocomplete=\"off\" class=\"clearfix\" action=\"https:\/\/hi.fan\/help\">\n\t                  <input type=\"hidden\" name=\"post_type\" value=\"mtkb-knowledgebase\">\n\t                  <input placeholder=\"Type here...\" type=\"text\" name=\"s\" id=\"mtkb_keyword\" onkeyup=\"fetch()\">\n\t                  <button type=\"submit\" id=\"mtkb_searchsubmit\"> <i class=\"fontello-icon-search\"><\/i><\/button>\n\t                <\/form>\n\t                <div id=\"mtkb_datafetch\"><\/div> \n\t            <\/div>\n\n\n<div class=\"row mtkb-knowledgebase-categories-grid custom-grid\"><div class=\"col-md-4\">\n\t                <div class=\"mtkb_knowledge-list2\">\n\t                    <div class=\"heading-submenu\">\n\t                        <h3 class=\"heading\">\n\t                            <a class=\"heading-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/account-management\/\">\n\t                                <i class=\"fontello-icon-dot-circled\" aria-hidden=\"true\"><\/i>Account Management\n\t                            <\/a>\n\t                        <\/h3>\n\t                        <ul class=\"submenu\"><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/can-i-use-hi-fan-on-multiple-devices\/\">Can I use Hi.Fan on multiple devices?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-can-i-delete-my-hi-fan-account\/\">How can I delete my Hi.Fan account?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-i-change-my-email-address\/\">How do I change my email address?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-i-reset-my-password\/\">How do I reset my password?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-i-log-into-my-account\/\">How do I log into my account?<\/a>\n\t                                    <\/li><\/ul>\n\t\t                <\/div><a class=\"count-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/account-management\/\">5 Articles in this category<\/a><\/div>\n\t\t        <\/div><div class=\"col-md-4\">\n\t                <div class=\"mtkb_knowledge-list2\">\n\t                    <div class=\"heading-submenu\">\n\t                        <h3 class=\"heading\">\n\t                            <a class=\"heading-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/bio-page\/\">\n\t                                <i class=\"fontello-icon-dot-circled\" aria-hidden=\"true\"><\/i>Bio Page\n\t                            <\/a>\n\t                        <\/h3>\n\t                        <ul class=\"submenu\"><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/why-does-my-bio-page-look-different-on-mobile-vs-desktop\/\">Why does my Bio Page look different on mobile vs. desktop?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/can-i-connect-my-bio-page-to-google-analytics\/\">Can I connect my Bio Page to Google Analytics?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-i-track-clicks-and-traffic-on-my-bio-page\/\">How do I track clicks and traffic on my Bio Page?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-i-integrate-my-bio-page-with-external-tools-google-analytics-facebook-pixel-etc\/\">How do I integrate my Bio Page with external tools (Google Analytics, Facebook Pixel, etc.)?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/can-i-display-my-latest-tweets-blog-posts-or-instagram-feed\/\">Can I display my latest tweets, blog posts, or Instagram feed?<\/a>\n\t                                    <\/li><\/ul>\n\t\t                <\/div><a class=\"count-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/bio-page\/\">22 Articles in this category<\/a><\/div>\n\t\t        <\/div><div class=\"col-md-4\">\n\t                <div class=\"mtkb_knowledge-list2\">\n\t                    <div class=\"heading-submenu\">\n\t                        <h3 class=\"heading\">\n\t                            <a class=\"heading-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/features-functionality\/\">\n\t                                <i class=\"fontello-icon-dot-circled\" aria-hidden=\"true\"><\/i>Features &amp; Functionality\n\t                            <\/a>\n\t                        <\/h3>\n\t                        <ul class=\"submenu\"><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/can-i-use-hi-fan-for-my-business-or-brand\/\">Can I use Hi.Fan for my business or brand?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-i-customize-my-profile-and-branding\/\">How do I customize my profile and branding?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/can-i-track-analytics-for-my-bio-page-and-links\/\">Can I track analytics for my Bio Page and links?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/what-is-a-qr-code-and-how-do-i-generate-one\/\">What is a QR Code, and how do I generate one?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-short-links-work\/\">How do Short Links work?<\/a>\n\t                                    <\/li><\/ul>\n\t\t                <\/div><a class=\"count-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/features-functionality\/\">6 Articles in this category<\/a><\/div>\n\t\t        <\/div><div class=\"col-md-4\">\n\t                <div class=\"mtkb_knowledge-list2\">\n\t                    <div class=\"heading-submenu\">\n\t                        <h3 class=\"heading\">\n\t                            <a class=\"heading-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/general\/\">\n\t                                <i class=\"fontello-icon-dot-circled\" aria-hidden=\"true\"><\/i>General\n\t                            <\/a>\n\t                        <\/h3>\n\t                        <ul class=\"submenu\"><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/does-hi-fan-comply-with-gdpr-and-other-privacy-laws\/\">Does Hi.Fan comply with GDPR and other privacy laws?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/can-i-make-my-bio-page-private\/\">Can I make my Bio Page private?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-does-hi-fan-protect-my-data\/\">How does Hi.Fan protect my data?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/is-hi-fan-safe-to-use\/\">Is Hi.Fan safe to use?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-i-contact-customer-support\/\">How do I contact customer support?<\/a>\n\t                                    <\/li><\/ul>\n\t\t                <\/div><a class=\"count-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/general\/\">31 Articles in this category<\/a><\/div>\n\t\t        <\/div><div class=\"col-md-4\">\n\t                <div class=\"mtkb_knowledge-list2\">\n\t                    <div class=\"heading-submenu\">\n\t                        <h3 class=\"heading\">\n\t                            <a class=\"heading-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/getting-started\/\">\n\t                                <i class=\"fontello-icon-dot-circled\" aria-hidden=\"true\"><\/i>Getting Started\n\t                            <\/a>\n\t                        <\/h3>\n\t                        <ul class=\"submenu\"><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/what-are-the-benefits-of-upgrading-to-a-premium-plan\/\">What are the benefits of upgrading to a premium plan?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/what-features-are-included-in-the-free-plan\/\">What features are included in the free plan?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/can-i-use-hi-fan-for-free\/\">Can I use Hi.Fan for free?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/do-i-need-a-website-to-use-hi-fan\/\">Do I need a website to use Hi.Fan?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-i-create-an-account\/\">How do I create an account?<\/a>\n\t                                    <\/li><\/ul>\n\t\t                <\/div><a class=\"count-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/getting-started\/\">8 Articles in this category<\/a><\/div>\n\t\t        <\/div><div class=\"col-md-4\">\n\t                <div class=\"mtkb_knowledge-list2\">\n\t                    <div class=\"heading-submenu\">\n\t                        <h3 class=\"heading\">\n\t                            <a class=\"heading-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/privacy-security\/\">\n\t                                <i class=\"fontello-icon-dot-circled\" aria-hidden=\"true\"><\/i>Privacy &amp; Security\n\t                            <\/a>\n\t                        <\/h3>\n\t                        <ul class=\"submenu\"><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/does-hi-fan-comply-with-gdpr-and-other-privacy-laws\/\">Does Hi.Fan comply with GDPR and other privacy laws?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/can-i-make-my-bio-page-private\/\">Can I make my Bio Page private?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-does-hi-fan-protect-my-data\/\">How does Hi.Fan protect my data?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/is-hi-fan-safe-to-use\/\">Is Hi.Fan safe to use?<\/a>\n\t                                    <\/li><\/ul>\n\t\t                <\/div><a class=\"count-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/privacy-security\/\">4 Articles in this category<\/a><\/div>\n\t\t        <\/div><div class=\"col-md-4\">\n\t                <div class=\"mtkb_knowledge-list2\">\n\t                    <div class=\"heading-submenu\">\n\t                        <h3 class=\"heading\">\n\t                            <a class=\"heading-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/qr-code\/\">\n\t                                <i class=\"fontello-icon-dot-circled\" aria-hidden=\"true\"><\/i>QR Code\n\t                            <\/a>\n\t                        <\/h3>\n\t                        <ul class=\"submenu\"><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/what-is-a-qr-code-and-how-do-i-generate-one\/\">What is a QR Code, and how do I generate one?<\/a>\n\t                                    <\/li><\/ul>\n\t\t                <\/div><a class=\"count-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/qr-code\/\">1 Article in this category<\/a><\/div>\n\t\t        <\/div><div class=\"col-md-4\">\n\t                <div class=\"mtkb_knowledge-list2\">\n\t                    <div class=\"heading-submenu\">\n\t                        <h3 class=\"heading\">\n\t                            <a class=\"heading-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/subscription-billing\/\">\n\t                                <i class=\"fontello-icon-dot-circled\" aria-hidden=\"true\"><\/i>Subscription &amp; Billing\n\t                            <\/a>\n\t                        <\/h3>\n\t                        <ul class=\"submenu\"><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-i-get-an-invoice-for-my-payment\/\">How do I get an invoice for my payment?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/does-hi-fan-offer-refunds\/\">Does Hi.Fan offer refunds?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/what-payment-methods-are-accepted\/\">What payment methods are accepted?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-i-downgrade-or-cancel-my-subscription\/\">How do I downgrade or cancel my subscription?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-i-upgrade-to-a-premium-plan\/\">How do I upgrade to a premium plan?<\/a>\n\t                                    <\/li><\/ul>\n\t\t                <\/div><a class=\"count-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/subscription-billing\/\">6 Articles in this category<\/a><\/div>\n\t\t        <\/div><div class=\"col-md-4\">\n\t                <div class=\"mtkb_knowledge-list2\">\n\t                    <div class=\"heading-submenu\">\n\t                        <h3 class=\"heading\">\n\t                            <a class=\"heading-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/technical-support-troubleshooting\/\">\n\t                                <i class=\"fontello-icon-dot-circled\" aria-hidden=\"true\"><\/i>Technical Support &amp; Troubleshooting\n\t                            <\/a>\n\t                        <\/h3>\n\t                        <ul class=\"submenu\"><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/how-do-i-contact-customer-support\/\">How do I contact customer support?<\/a>\n\t                                    <\/li><li class=\"post_title\">\n\t                                        <a href=\"https:\/\/hi.fan\/help\/knowledgebase\/why-cant-i-log-into-my-account\/\">Why can\u2019t I log into my account?<\/a>\n\t                                    <\/li><\/ul>\n\t\t                <\/div><a class=\"count-link\" href=\"https:\/\/hi.fan\/help\/knowledgebase-category\/technical-support-troubleshooting\/\">2 Articles in this category<\/a><\/div>\n\t\t        <\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-111","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/hi.fan\/help\/wp-json\/wp\/v2\/pages\/111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hi.fan\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hi.fan\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hi.fan\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hi.fan\/help\/wp-json\/wp\/v2\/comments?post=111"}],"version-history":[{"count":33,"href":"https:\/\/hi.fan\/help\/wp-json\/wp\/v2\/pages\/111\/revisions"}],"predecessor-version":[{"id":254,"href":"https:\/\/hi.fan\/help\/wp-json\/wp\/v2\/pages\/111\/revisions\/254"}],"wp:attachment":[{"href":"https:\/\/hi.fan\/help\/wp-json\/wp\/v2\/media?parent=111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}